Returns & Exchanges

At Rails, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that items marked as Final Sale are not eligible for return or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a prepaid shipping label and a return packing slip to include inside your package.

• 3.
  Package and Ship

  Securely pack your items in their original packaging, attach the prepaid shipping label to the outside, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.