Frequently Asked Questions
Everything you need to know about shopping with Rails.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Refunds are processed to the original payment method within 7-10 business days of receipt.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, Rails ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my Rails garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment tag. Generally, we suggest dry cleaning or hand washing in cold water and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so changes or cancellations are only possible within 30 minutes of placement. Please contact our customer support team immediately for assistance.